Refund policy

1. Introduction
At Blossoms, we believe in spreading joy, love, and beautiful moments with every flower we deliver. While we take great care to ensure your orders arrive perfectly, we understand that sometimes things may not go as planned. This Refund and Exchange Policy explains how we handle returns, cancellations, and exchanges so you can shop with confidence.

2. Order Cancellations
If you need to cancel an order, please contact our Customer Support team immediately. Cancellations can only be processed through our support team, and timely communication ensures we can assist you efficiently. Orders that have already been processed or dispatched may not be eligible for cancellation.

3. Refund Eligibility
Refunds may be provided in the following situations:

• If an item is damaged during delivery
• If an incorrect item is delivered
• If your order is not delivered due to a fault on our part

Please note that fresh flowers are perishable, so refunds for dissatisfaction due to natural variations or changes in appearance may not be applicable.

4. Exchange Policy
Exchanges may be offered for damaged or incorrect items. To request an exchange:

• Contact Customer Support within 24 hours of receiving your order
• Provide photos of the issue or damage
• Our team will guide you on the exchange process

5. Refund Method
Approved refunds will be processed using the same payment method used for the order. The time to reflect in your account may vary depending on your bank or payment provider.

6. Non-Refundable Items

• Customized orders or personalized items (unless damaged or incorrect)

• Items affected by improper handling after delivery

7. Customer Support
Our Customer Support team is here to help you with any questions, concerns, or requests regarding refunds and exchanges. Please contact us via email or phone, and we’ll ensure your experience is smooth and satisfactory.

Email: info@blossomsflorals.com
Phone: +92 304 2502222